Hurricane Irma

Hurricane Irma (2)

Sunday, 10 September 2017 15:11

Hurricane Irma Advisory -- 9/5/2017

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Governor Scott has declared a state of emergency for Hurricane Irma (link to Executive Order). The path of the storm is not clear at this point, but the potential for serious impact to Florida is significant. The time to prepare is NOW. We encourage you to consider the following as you prepare your businesses and your homes for this event:

Please visit www.floridadisaster.org for information and guidance regarding preparation and response, forecasts, and other resources from Florida’s State Emergency Response Team. The declaration includes the entire state, which means emergency pricing regulations are in effect for the entire state. This means that the state will be monitoring how necessary commodities are being priced throughout the emergency.

In the event of impact to an area, re-entry to the area may be restricted. You and your employees will need government issue ID, proof of employment, and a letter of authorization demonstrating the need for re-entry in order to re-enter. Local law enforcement exercises the authority to decide who can re-enter and when. Please call or email Samantha Padgett at 850-528-5006 or This email address is being protected from spambots. You need JavaScript enabled to view it. if we can assist you throughout this event. If you have questions related specifically to fuel, please contact Ned Bowman at This email address is being protected from spambots. You need JavaScript enabled to view it..

Sunday, 10 September 2017 15:00

Hurricane Irma Merchant Alert

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With Hurricane Irma approaching our State, the Florida Retail Federation and our merchant program Florida Bankcard Solutions would like to take a moment to remind you of some recommendations to help protect your merchant processing account.

IN ADVANCE OF THE STORM:

  • Make sure you settle and then secure your credit card terminal and cables in a dry location.
  • Store your past sales receipts in a dry storage location away from potential moisture.

AFTER THE STORM:

  • If you have power but your internet is not working, your terminal can be set to dial backup. Call customer service if you need assistance in setting up this function.
  • If you do not have power you can still accept cards but be sure to call for a voice authorization. If you are processing credit card transactions with Florida Bankcard Solutions, the customer service number is 800-563-5981 option 4 for voice authorizations.
  • Be sure to make a manual imprint of the credit card to verify the card was in your possession during the transaction. Have the cardholder sign the imprinted slip.
  • If your equipment has been damaged or is not functioning after the storm, call customer service to acquire new equipment.

As always, please call us with any questions or assistance you need. If you are processing credit card transactions with Florida Bankcard Solutions, the customer service number is 800-563-5981 option 2.

Most important, please be safe during this storm as it approaches the state and stay tuned for updates from the Florida Retail Federation as we have staff in place at the State of Florida’s Emergency Operations Center.