Wednesday, 03 June 2015 15:38


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Retail industry employees continue to be desired by hiring managers for their skills, traits and experience.

TALLAHASSEE, FL – The Florida Retail Federation (FRF), the state’s premier trade association representing retailers for over 75 years, says recent research shows a vast majority of hiring managers across all industries view retail experience positively and value the foundational job skills that retail instills in its employees. According to the National Retail Federation’s Retail’s Value on a Resume: How Jobs in Retail Prepare America’s Workforce for Success, 69 percent of those surveyed said retail workers command the skills and qualities they look for when hiring.

“This research just reinforces what those of us in the industry already know: that the skills and experience that retail employees receive are a perfect foundation for success in other industries,” said FRF President/CEO Rick McAllister. “I encourage those seeking to enter or re-enter the workforce to look into retail jobs and take advantage of the opportunities those positions create.”

The survey also noted that the preferred skills that hiring managers like about retail employees include a personable and respectful nature, composure, willingness to “step up,” and the ability to work with anyone, take direction and multi-task. Seventy-one percent said those skills are easily transferrable to other industries.

The study also shows that hiring managers greatly value the skills and traits that retail instills and look favorably on retail experience on a resume. Eighty percent of hiring managers state that the skills and traits that are most important to them are the same skills and traits that over eight in 10 current retail employees use regularly.

Researchers also spoke with 1,000 workers, including 500 currently working in retail and 500 who previously worked in retail. Of those who had left the industry and used a former retail manager as a reference, 94 percent said they got the position, and 80 percent believed their former managers’ recommendations helped them land their new jobs.

The survey also found that 79 percent of current retail workers are happy working in retail, with 78 percent satisfied in their current jobs. Sixty-six percent said they had taken advantage of retail’s flexible hours to balance work with priorities such as family or going to school. Retail was also praised by 74 percent of hiring managers for workers’ ability to enter at the ground level and work their way up. By the same token, 60 percent of current retail workers said they have been promoted and 85 percent have earned a raise working in the industry.

The research was conducted for NRF by GfK Public Affairs and Corporate Communications, which surveyed 400 hiring managers covering each of the industries included in the U.S. Census Bureau’s North American Industry Classification System.

The Florida Retail Federation is the statewide trade association representing retailers -- the businesses that sell directly to consumers. Florida retailers provide one out of every five jobs in the state, pay more than $49 billion in wages annually, and collect and remit more than $20 billion in sales taxes for Florida’s government each year. For more information, visit the FRF website, and follow FRF on Facebook and Twitter.

As the world's largest retail trade association and the voice of retail worldwide, the National Retail Federation's global membership includes retailers of all sizes, formats and channels of distribution as well as chain restaurants and industry partners from the U.S. and more than 45 countries abroad. In the U.S., NRF represents the breadth and diversity of an industry with more than 1.6 million American companies that employ nearly 25 million workers and generated 2010 sales of $2.4 trillion.


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