Basic Tip: Assign zones for staff coverage so that floor personnel do not leave vulnerable areas unattended.
Advanced Tip: Create a map of the sales floor, as detailed as possible, and ensure all areas are covered by employees and have “Manager on Duty” consistently walk the whole floor for added coverage.
Basic Tip: Encourage employees to keep their heads up and eyes open at all times when working on the sales floor.
Advanced Tip: Create a “key word/phrase” to use to help all employees to use in the event a suspicious activity/person occurs in the store.
Basic Tip: Engagement of all customers who enter the store is the best way to deter possible shoplifting.
Advance Tip: Specific engagement, also called a recovery statement, is the best way to engage a possible shoplift who has concealed merchandise to attempt to retrieve the stolen goods back.