Basic Tip: If not controlled/reviewed, using your stores’ capabilities and resources to ship from the store is an easy way for an employee to move unpaid-for merchandise out of your store. To combat/deter this – review any and all shipments made from stores and cross reference them to employee address files, receipts of sales made and/or known addresses to ensure no fraud has taken place.
Advanced Tip: If shipping from your store is a shared responsibility amount employee, one warning sign of possible fraud is the consistent request or action of a single associate to complete the task. To combat/deter this – ensure multiple associates share the responsibility of shipping from your store to your customers or add an approval/sign off at the end of the process before pickup is made at the store.
Basic Tip: Coupon stacking is a way for associates to fraudulently discount merchandise that they will then purchase at well below full retail value. To help deter this – set a limit or policy on the number of coupons that the register can take (depending on the register either by item or percentage of total transaction).
Advanced Tip: To identify potential incidents of coupon stacking – you can review discounts by transactions. For example: # of Coupons greater than # will show you potential transactions where associates took more coupons than items scanned.
Basic Tip:Make bank deposit drops daily and always have a secondary associate accompany the manager when completing the bank deposit drop.
Advanced Tip:Create and use a Bank Deposit log for tracking all deposits created and documenting when they have been dropped off at the bank or picked up by an armored car service.
Basic Tip:Do not allow employees to complete transactions for themselves or even for family members and friends.
Advanced Tip:Ensure that all employee transactions, even those that are employee discount but purchased by employee’s family, be retained and reviewed on a consistent basis for compliance to your set of policy/procedures.
Basic Tip: Keys to either the store or any high valuable merchandise lock up/storage area should never be given to an associate. If an associate needs keys to either unlock a door or obtain high valuable merchandise – a manager should complete the task or supervise the associate during the task.
Advanced Tip: Implementing a key “Check in/out” procedure when an associate is a non-manager is an effective way to control when keys are being used.
Basic Tip: Employee sales, especially if an employee discount exists, should be completed by a member of management.
Advanced Tip: Consistently monitor employee purchases/returns, either with analytics or with a tracking sheet, to monitor employee transactions for any suspicious activity or violations of policy.
Basic Tip: Inspect all trash/recycling items before they leave the store and always have more than 1 associate complete this task during the day.
Advanced Tip: Like all other chores/procedures in the store – trash is no different. Have a designated time when you expect your associates to throw out the trash/recycle. For example – collect the trash/recycle at the completion of the day before the store is closed and one of the first things completed the following morning should be throwing out the trash.
Basic Tip: Require all receipts to be given to customers.
Advanced Tip: Require employees to immediately destroy receipts left behind by customers.